Support

How can we help?

One person answers these, usually within a couple of days. There's no form and no chat widget — just email.

Email support

Bugs, questions, subscription trouble, or a feature you wish existed.

support@jabtrack.app

Before you write

Include your app version (Settings → About) and your phone model — it saves a round trip. Please don't email screenshots of anything you'd rather keep private.

Common questions

I've lost my data after changing phones

Local data doesn't travel by itself. If cloud backup was on, sign in on the new phone and restore. If it wasn't, the data stayed on the old device.

Premium hasn't unlocked

Make sure you're signed into the same store account that bought it, then use restore purchases in Settings. Still stuck? Email us with the order number.

How do I cancel?

Cancel in Google Play → Subscriptions. Nothing is deleted — the free app and all your entries stay exactly as they are.

How do I delete everything?

Settings → clear all data wipes the app on your device. If you have a backup account, delete it in Settings → Account.

My reminder didn't fire

Check notification permission for JabTrack and any battery optimisation your phone applies to background apps.

Can you advise on my dose?

No — that's a question for your prescriber. JabTrack records what you enter and never recommends a dose.

JabTrack does not provide medical advice, diagnosis or treatment, and is not affiliated with or endorsed by any medication manufacturer. Always follow the guidance of your prescriber.